Exchange & Return Policy

Thank you for choosing Koozy. We aim to ensure a smooth and hassle free shopping experience. Please read the policy below carefully before placing your order. Important: All Return and Exchange requests must be raised only via email at info@koozywear.com. Requests through WhatsApp or Instagram will not be accepted. 

Returns/ Exchange 
● Returns/ Exchange are accepted within 5 days of delivery. 
● Products must be returned in the same condition as shipped. 
● Items must be unused, unwashed, and returned with all original tags and labels intact. 
● If products are returned in poor condition or show signs of being worn, the return will 
not be accepted. 
● If the tag loop is broken, no return or exchange will be allowed. 
● All approved returns and exchanges are final. No further return or exchange will be 
allowed on the same order. 
● Products purchased during sales or at discounted prices are not eligible for return or 
exchange. 

Return/ Exchange Shipping & Charges 
● Reverse pick-up is subject to service availability in your area pin code. 
● Reverse pick-up will be arranged only from the same address used at the time of delivery. 
● Pick-up will be attempted up to two times. 
● If the courier partner is unable to collect the return, the customer will be required to 
ship the product back to our address at their own expense. 
● Return/ Exchange shipping charges are non-refundable. A minimum deduction of ₹100 
will apply towards return shipping costs, with the final deduction based on the actual 
return shipping charges. 

Refunds 
● Refunds and bank transfers are applicable only for prepaid orders. 
● Please allow up to 5 working days for the return to be processed and the refund to 
reflect in your bank account. 
How to Initiate a Return 
To initiate a return or exchange, please email us at info@koozywear.com with your order 
details. 
● Items sent without prior approval will not be accepted. 
● Once the product is received and inspected, eligible refunds or store credits will be 
processed accordingly. 

Cancellations 
● Cancellations are allowed only before the order has been dispatched from our 
warehouse. 
● Once the order has been shipped, cancellations will not be accepted. 
Damages and Issues 

At Koozy, every product goes through a quality check before dispatch. However, if you face any issue with your order, please follow the process outlined below. If you receive a defective, damaged, incorrect, or missing item, please contact us at 📧 info@koozywear.com within 24 hours of delivery, with the subject line “Damaged/Missing 
Product.” 

Sharing a package opening video is mandatory to process the request. The video should clearly show the sealed package being opened and the contents inside. Requests raised without a package opening video or beyond the 24-hour window will not be eligible for review. 

Customer Support 
info@koozywear.com 
+91 9702011145 
Monday to Saturday | 10 AM to 6 PM