Exchange & Return Policy

Thank you for shopping with Koozy. We want you to love every purchase you make with us. To ensure a fair and seamless shopping experience for everyone, we've outlined our Exchange & Return Policy below. Please read it carefully before placing your order.

Important: All exchange requests must be raised only via email at info@koozywear.com. Requests received through WhatsApp, Instagram, or any other social media platform will not be accepted.

Exchange & Returns

  • Size or style exchanges are accepted within 5 days of delivery.
  • We currently do not offer returns or refunds.
  • Products must be returned in their original condition to be eligible for an exchange.
  • Items must be unused, unwashed, with all original tags, labels, and packaging intact.
  • Products showing signs of wear, washing, damage, or misuse will not qualify for an exchange.
  • If the tag loop is broken or removed, the product will not be eligible for an exchange.
  • Once an exchange request has been approved and processed, the same order will not be eligible for any further exchange.
  • Products purchased during sale events are not eligible for exchange.

Exchange Shipping

  • Reverse pick-up is subject to service availability in your area.
  • Pick-up will be arranged only from the delivery address mentioned in the original order.
  • Our courier partner will attempt pick-up up to two times.
  • A reverse shipping fee of ₹100 will apply for all exchanges.
  • If reverse pick-up is unavailable at your address, you will be required to ship the product to our return address at your own expense.

How to Request an Exchange

To initiate an exchange, please email info@koozywear.com with your order details within 5 days of delivery.

Requests without prior approval will not be accepted.

Once the returned product is received and passes our quality inspection, your exchange will be processed.

Order Cancellation

Orders cannot be cancelled once they have been placed.

Damaged, Incorrect or Missing Items

Every Koozy product undergoes a quality check before dispatch. However, if you receive a damaged, defective, incorrect, or missing item, please email us at info@koozywear.com within 24 hours of delivery with the subject line "Damaged/Missing Product."

A package opening video is mandatory for us to review your request. The video must clearly show the sealed package being opened and all the contents inside.

Requests submitted without a package opening video or after 24 hours of delivery will not be eligible for review.

Shipping & Delivery

  • Dispatch in 1–3 business days
  • Delivery in 2–6 business days
  • Free shipping on orders above ₹2,000
  • ₹50 delivery charges on orders below ₹2,000

Privacy

Koozy Wear, operated by HAPPLIFE APPARELS, respects your privacy.

We collect customer information only for processing orders and providing customer support. Your information is never sold or shared with third parties, except where necessary to fulfil your order or comply with applicable laws.

Customer Support

Email: info@koozywear.com

Phone: +91 9702011145

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM