Exchange And Return Policy
Thank you for choosing Koozy. We aim to ensure a smooth and hassle free shopping experience. Please read the policy below carefully before placing your order.
Important: All Return and Exchange requests must be raised only via email at info@koozywear.com.
Requests through WhatsApp or Instagram will not be accepted.
Returns/ Exchange
Returns/ Exchange are accepted within 48 hrs of delivery.
Products must be returned in the same condition as shipped.
Items must be unused, unwashed, and returned with all original tags and labels intact.
If products are returned in poor condition or show signs of being worn, the return will not be accepted.
If the tag loop is broken, no return or exchange will be allowed.
All approved returns and exchanges are final. No further return or exchange will be allowed on the same order.
Products purchased during sales or at discounted prices are not eligible for return or exchange.
Return/ Exchange Shipping & Charges
Reverse pick-up is subject to service availability in your area pin code.
Reverse pick-up will be arranged only from the same address used at the time of delivery.
Pick-up will be attempted up to two times.
If the courier partner is unable to collect the return, the customer will be required to ship the product back to our address at their own expense.
Return/ Exchange shipping charges are non-refundable ₹150 will apply towards return shipping costs.
Refunds-
Please allow up to 5 working days for the return to be processed and the refund to reflect in your bank account.
How to Initiate a Return
To initiate a return or exchange, please email us at info@koozywear.com with your order details.
Items sent without prior approval will not be accepted.
Once the product is received and inspected, eligible refunds or store credits will be processed accordingly.
Cancellations
Cancellations are allowed only before the order has been dispatched from our warehouse.
Once the order has been shipped, cancellations will not be accepted.
Damages and Issues
At Koozy, every product goes through a quality check before dispatch. However, if you face any issue with your order, please follow the process outlined below.
If you receive a defective, damaged, incorrect, or missing item, please contact us at 📧 info@koozywear.com within 24 hours of delivery, with the subject line “Damaged/Missing Product.”
Sharing a package opening video is mandatory to process the request. The video should clearly show the sealed package being opened and the contents inside.
Requests raised without a package opening video or beyond the 24-hour window will not be eligible for review.
Customer Support
📧 info@koozywear.com
📞 +91 9702011145
🕒 Monday to Saturday | 10 AM to 6 PM
